CUSTOMER PRIVACY POLICY
CUSTOMER PRIVACY POLICY - Updated 30/11/2022
We value the privacy of everyone who visits our website & the Thorndale .The protection of your personal data is of special importance to us. Below we would like to inform you in detail about how we handle your personal data.
Please read the Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of our site and when you enter Thorndale, the website or download one of our apps. If you do not accept and agree with the privacy Policy, you must stop using our site immediately and any of the services we offer.
DEFINITIONS AND INTERPRETATION
In this Policy, the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of Our Site, Services or 3rd party solutions.
"Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Sites, Venue or Apps. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).
“Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our website and/or when you use certain features of Our Site.
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
“We/Us/Our” means Larque Property
1. WHAT DATA DO WE COLLECT?
We collects the following data:
1.1 Personal identification information (Name, email address, phone number, etc.)
1.2 Payment details (credit or debit card)
1.3 Website, App and Purchase behaviour
2. HOW DO WE COLLECT YOUR DATA?
You directly provide Larque Property with most of the data we collect. We collect data and process data when you:
2.1 Register online or place an order for any of our products or services.
2.2 Voluntarily complete a customer survey, competition or provide feedback on any of our message boards or via email.
2.3 Use or view our website via your browser’s cookies.
2.4 Making a reservation or booking with us.
2.5 Complete any form of pre-order
2.6 Use any of our Apps
3. HOW WILL WE USE YOUR DATA?
Our Site collects your data so that we can:
3.1 Process your order, booking, reservation or manage your account.
3.2 Email you with special offers and other related products and services we think you might like.
3.3 Process an enquiry
4. HOW DO WE STORE YOUR DATA?
4.1 Our Site uses a selection of 3rd parties to facilitate our services and marketing activities. These entities hold data worldwide but in full compliance with GDPR standards. At all times we remain the controller of the data and we do not sell any data on to any 3rd parties.
4.2 Depending on the reason why we are processing your data will dictate the retention period we will hold your data for. For example, all booking reservations will be kept on file for up to 3 years.
5. MARKETING
5.1 We operate full transparency regarding our marketing and follow the industry standards of 2 step opt in to always try and make sure we have your consent.
5.2 If for marketing purposes you wish to have your data removed from our records then this can also be done at any time by contacting us on: teams@larqueproperty.co.uk
6. CCTV
6.1 Our CCTV is owned and operated by Larque Property.
6.2 We have security procedures in place to protect this information and control access to it.
6.3 This information is collected for security purposes and for the safety of our customers.
6.4 CCTV recording is only operated in public spaces.
6.5 Access to our CCTV is given to 3rd parties where necessary to meet our legal requirements and for the safety of our customers.
7. WHAT ARE YOUR DATA PROTECTION RIGHTS?
According to the provisions of the General Data Protection Regulation (GDPR), you have a right to be provided with information free of charge relating to your stored data and, where applicable, a right to have this data corrected, blocked or erased.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us on: teams@larqueproperty.co.uk
8. WHAT ARE COOKIES?
8.1 Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information, visit allaboutcookies.org.
9. HOW DO WE USE COOKIES?
Our Site uses cookies in a range of ways to improve your experience on our website & apps, including:
9.1 Keeping you signed in
9.2 Understanding how you use our website
9.3 To facilitate our advertising through relevant 3rd Parties
10 HOW TO MANAGE COOKIES
10.1 You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
11 THE USE OF reCAPTCHA
11.1 We use the reCAPTCHA service. In certain cases to ensure adequate data security when transmitting forms. This primarily serves to determine whether the submission is made by a natural person or is abuse by mechanical and automated processing.
12. USE OF PLUGINS - PRIVACY POLICIES OF OTHER WEBSITES
12.1 Our website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
13. CHANGES TO OUR PRIVACY POLICY
13.1 Our Sites keeps its privacy policy under regular review and places any updates on this web page. This enables any faults, improvements, or errors in our GDPR to be rectified as and when they arise.
15. HOW TO CONTACT US
If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on:teams@larqueproperty.co.uk